Mobile App Privacy Policy

The VoiceOut! app (“App”) is owned and operated by Faith in Love Foundation Limited ("Faith in Love", "we", "us", "our"). We are committed to protecting personal data. This privacy policy explains to users of the App how we collect, use, disclose and otherwise process your personal data when you download and use the App or use services accessible through the App (“Services”).

By accessing and using the App, you agree to be bound by this privacy policy. If you choose not to accept the terms and conditions listed below, please do not download or use this App or the Services. This App is provided by Faith in Love at no cost and is intended for use as is.

The Personal Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you, as follows:

  • Identity Data: first name, last name, maiden name, username, race, age, sexual orientation, disability, faith, gender, gender reassignment or similar identifier.
  • Contact Data: email address, telephone number and (optional) social media (e.g. Telegram) account.
  • Device Data: includes the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, and time zone setting.
  • Content Data: includes information stored on your device, including login information, photos, videos, or other digital content, content of any incident report you make, correspondence that you have with us, and any other additional information that you provide about instances of discrimination.
  • Profile Data: includes your username and password, in-app transaction history, your interests, preferences, feedback and survey responses.
  • Usage Data and Log Data: includes details of your use of the App or any Service, including but not limited to traffic data and other communication data; the resources that you access; and information if there is an error in the App (including but not limited to your device Internet Protocol address, device name, operating system version, the configuration of the App when utilizing our App, the time and date of your use of the App, and other statistics).
  • Marketing and Communications Data: includes your preferences in receiving direct marketing from us and third parties and your communication preferences.

If you do not wish to provide us with any personal data which is indicated as mandatory when we collect it (e.g. marked by an asterisk or similar on an online form), we may not be able to communicate with you or provide certain Services or features on the App to you.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect aggregated data with your personal data so that it can be directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

If you intend to provide us with details of any other third party, you must give a copy of this privacy policy to, and obtain consent from, that third party before giving their personal data to us.

How is Your Personal Data Collected?

  • Information you give us – This is information (including name, contact number and email address) you give us about you by filling in forms on the App, or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App, download or register for the App, subscribe to any Service, or search for an App or Service, and when you report a problem with the App or any Service.
  • Information we collect about you and your device – Each time you use the App, we will automatically collect personal data including device data and usage data as described above. We collect this data using cookies and other similar technologies.

The App does use the third party services that may collect information used to identify you. Links to privacy policy of third party service providers used by the App

Purposes for Which We Use Your Personal Data

We will use your personal data:

  • Provide App and Services:
    • To provide the App and Services to you.
    • To provide you with access to the content accessible through the App and Services.
    • To communicate with you about your use of the App and Services, inform you about the App and Services and any changes to the App or Services, and to respond to your inquiries, including but not limited to allowing us to make direct contact with you to follow up on reported incidents.
    • To monitor your use of the App and Services, in order for us to better understand your preferences and manage your relationship with us, to tailor the content and information that we may send or display to you, to provide personalized help and instructions, and otherwise to personalize your experiences while using the App and Services.
  • Site and Services Improvement/Research and Operation:
    • To better understand how users access and use the App and Services, both on an aggregated and individualized basis.
    • To administer surveys and questionnaires, such as for market and user research or user satisfaction purposes.
    • To confirm, update and improve our records to maintain an accurate database.
    • To facilitate our business operations, and to operate company policies and procedures.
  • Legal Purposes:
    • To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
    • Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of this privacy policy or other terms or agreements you have entered into with us.
  • Marketing: To send marketing communications, in accordance with applicable law and with your consent, about: (1) newsletters and updates about us and our activities, projects, services and events; and (2) products and services of our affiliated organizations or organizations we believe you may be interested in. You can unsubscribe from these at any time by contacting us (see “Contact Us” below) or using the unsubscribe function on the direct marketing communication.

Disclosures of Your Personal Data

We may provide your personal data to our suppliers, agents and third party service providers, as well as our professional advisors, who provide administrative, technology, analytics, professional, and/or advisory services to Faith in Love in connection with our operations, whether inside or outside of Hong Kong SAR. We do this in order to fulfil the purposes described in this privacy policy (or directly related purposes), to facilitate and provide the App and/or Services, to assist with analysis of use of our App or to run our business operations. We put in place reasonable measures to procure that such persons do not disclose or use the data for any other purpose.

We may provide your personal data relating to incidents of discrimination that you report via the App or the Services to the following parties (whether within or outside Hong Kong): competent court of law, law enforcement agencies, Office of the Communications Authority, Equal Opportunities Commission or other governmental, statutory or regulatory authorities, institutions organizations, legal professionals, social workers, mediators or arbitrators. We will only do that with your consent. We do this to fulfil any of the purposes described in this privacy policy or for directly related purposes, including without limitation to perform the tasks assigned to them on our behalf. We put in place reasonable measures to procure that such persons do not disclose or use the data for any other purpose.

We may also disclose your personal data to comply with the law, or with a court order or other legal proceedings or process of any court, law enforcement, governmental and regulatory bodies in any applicable jurisdiction when required to do so.

We may also share your personal data with potential acquirers and their professional advisors in connection with potential or actual corporate restructuring or activity in connection with our organization.

We may disclose your personal data when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our agreements or this privacy policy, or as evidence in litigation in which we are involved.

We may share aggregate, anonymized, or de-identified information about users with third parties for marketing, research or similar purposes.

International Transfers

In certain cases, your personal data may be shared, transferred or stored in jurisdictions outside of Hong Kong SAR. We may do this where we are satisfied that adequate levels of protection are in place to protect the integrity and security of your personal data and/or adequate security measures are adopted, in compliance with applicable data protection laws.


All information you provide to us is stored on secured servers. Where we have given you (or where you have chosen) a password that enables to access certain parts of the App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. While we take all reasonable steps to protect your personal data, we cannot guarantee that it will be 100% secure, nor that any data breach will not occur.

Links to Other Sites

This App may, from time to time, contain links to other sites. If you click on a third-party link, you will be directed to that site. We do not endorse the products or services of such third parties. We are not responsible for the content or the privacy policies of third party websites and third party advertisers, nor for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these websites or advertisers, nor are we authorized to make representations on their behalf. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Your Rights and Contact Us

You are entitled to ask for a copy of the personal data we hold about you and to have any inaccuracies in your personal data corrected. We may take reasonable steps to verify your identity when you send a request. Where permitted by applicable law, we may charge a reasonable fee for the processing of any data access request.

If you wish to access or correct your personal data, to unsubscribe from direct marketing, or if you have any queries about how we use your personal data, please contact our VoiceOut! App ambassadors by email at

Changes to This Privacy Policy

This privacy policy is effective as of the date set out below. We may update this privacy policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page. We will obtain your consent to changes to this privacy policy where required to do so by applicable law.

This policy is effective as of 2020-08-24


VoiceOut!應用程式(「應用程式」)由相信愛基金有限公司(Faith in Love Foundation Limited)(「相信愛」、「我們」)擁有並營運。我們致力於保障個人資料。本私隱政策旨在向應用程式使用者說明,當您下載及使用應用程式或使用透過應用程式所提供的服務(「服務」)時,我們如何收集、使用、披露及以其他方式處理您的個人資料。




  • 身份識辨資料:名字、姓氏、婚前姓、使用者名稱、種族、年齡、性取向、殘疾狀況、信仰、性別、性別重置狀況或類似識別項。
  • 聯絡資料:電郵地址、電話號碼及(可選)社交媒體(例如Telegram)帳戶。
  • 裝置資料:包括您所使用的流動裝置的類型、裝置唯一識別碼(例如您的裝置的國際移動設備識別碼、裝置無線網絡介面的媒體存取控制地址或裝置所使用的流動電話號碼)、流動網絡資料、您的流動作業系統、您使用的行動瀏覽器類型以及時區設定。
  • 內容資料:包括儲存在您裝置上的資料(包括登入資訊、相片、影片或其他數碼內容)、您所作出的任何事件報告的內容、您與我們之間的通訊以及您所提供有關歧視的任何其他資訊。
  • 使用者資料:包括您的使用者名稱及密碼、應用程式內的交易記錄、您的興趣、喜好、反饋及調查答覆。
  • 使用狀況資料及記錄資料:包括您使用應用程式或任何服務的詳情(包括但不限於流量資料及其他通訊資料);您存取的資源;以及應用程式發生錯誤時的資料(包括但不限於您裝置的網際網絡通訊協定地址、裝置名稱、作業系統版本、使用我們的應用程式時應用程式的設定、您使用應用程式的時間及日期以及其他統計資料)。
  • 促銷及通訊資料:包括您自我們及第三方接收直接促銷資訊時呈現的喜好以及您的通訊喜好。





  • 您提供給我們的資料—這些是您在應用程式上填寫表格或與我們通訊(例如透過電子郵件或對話)時向我們提供關於您的資料(包括姓名、聯絡電話及電子郵件地址)。這些資料包括您在註冊使用應用程式、下載或註冊應用程式、訂閱任何服務或搜尋應用程式或服務,以及報告應用程式或任何服務的問題時所提供的資料。
  • 我們收集關於您及您的裝置的資料—每次當您使用應用程式時,我們將自動收集個人資料,包括上述裝置資料及使用狀況資料。我們利用cookies及其他類似技術收集此類資料。




  • 提供應用程式及服務:
    • 向您提供應用程式及服務。
    • 使您可存取應用程式及服務所提供的內容。
    • 向您傳達您使用應用程式及服務的狀況,告知您有關應用程式及服務的事項以及應用程式或服務的任何變更,並回應您的詢問,包括但不限於允許我們直接與您聯絡以跟進事件報告。
    • 監察您對應用程式及服務的使用情況,以便我們更了解您的喜好並管理我們之間的關係,訂制我們可能向您發送或顯示的內容及資料,提供個人化幫助及指示,並以其他方式在您使用應用程式及服務時為您打造個人化體驗。
  • 網站及服務改進/硏究及營運:
    • 利用彙整資料及個人化資料,更了解使用者如何存取及使用應用程式及服務。
    • 管理調查及問卷,例如市場及使用者硏究或使用者滿意度的調查。
    • 確認、更新及改進我們的記錄,以保持資料庫的準確性。
    • 促進業務營運,執行公司政策及程序。
  • 法律目的:
    • 遵守法律義務,作為我們一般業務營運的部分,以及其他業務管理目的。
    • 針對非法活動、涉嫌欺詐、對任何人員的安全構成潛在威脅或違反本私隱政策或您與我們訂立的其他條款或協議的情況,在我們認為必要時進行調查、阻止或採取相應行動。
  • 促銷:根據適用法律並在您同意的情況下,向您發送有關以下內容的促銷通訊:(1)有關我們和我們的活動、項目、服務及事件的新聞通訊及更新資料;及(2)我們的附屬機構或我們認為您可能感興趣的機構的產品及服務。您可以隨時聯絡我們(見下文「聯絡我們」)或使用直接促銷通訊的退訂功能取消訂閱該等資料。






















VoiceOut!应用程式(‟应用程式”)由相信爱基金有限公司(Faith in Love Foundation Limited)(‟相信爱”、‟我们”)拥有并营运。我们致力于保障个人信息。本隐私政策旨在向应用程式使用者说明,当您下载及使用应用程式或使用透过应用程式所提供的服务(‟服务”)时,我们如何收集、使用、披露及以其他方式处理您的个人信息。




  • 身份识辨信息:名字、姓氏、婚前姓、使用者名称、种族、年龄、性取向、残疾状况、信仰、性别、性别重置状况或类似识别项。
  • 联络信息:电邮地址、电话号码及(可选)社交媒体(例如Telegram)帐户。
  • 装置信息:包括您所使用的流动装置的类型、装置唯一识别码(例如您的装置的国际移动设备识别码、装置无线网络介面的媒体存取控制地址或装置所使用的流动电话号码)、流动网络信息、您的流动作业系统、您使用的行动浏览器类型以及时区设定。
  • 内容信息:包括储存在您装置上的信息(包括登入信息、照片、视频或其他数码内容)、您所作出的任何事件报告的内容、您与我们之间的通讯以及您所提供有关歧视的任何其他信息。
  • 使用者信息:包括您的使用者名称及密码、应用程式内的交易记录、您的兴趣、喜好、反馈及调查答覆。
  • 使用状况信息及记录信息:包括您使用应用程式或任何服务的详情(包括但不限于流量信息及其他通讯信息);您存取的资源;以及应用程式发生错误时的信息(包括但不限于您装置的网际网络通讯协定地址、装置名称、作业系统版本、使用我们的应用程式时应用程式的设定、您使用应用程式的时间及日期以及其他统计信息)。
  • 促销及通讯信息:包括您自我们及第三方接收直接促销信息时呈现的喜好以及您的通讯喜好。





  • 您提供给我们的信息—这些是您在应用程式上填写表格或与我们通讯(例如透过电子邮件或对话)时向我们提供关于您的信息(包括姓名、联络电话及电子邮件地址)。这些信息包括您在注册使用应用程式、下载或注册应用程式、订阅任何服务或搜寻应用程式或服务,以及报告应用程式或任何服务的问题时所提供的信息。
  • 我们收集关于您及您的装置的信息—每次当您使用应用程式时,我们将自动收集个人信息,包括上述装置信息及使用状况信息。我们利用cookies及其他类似技术收集此类信息。




  • 提供应用程式及服务:
    • 向您提供应用程式及服务。
    • 使您可存取应用程式及服务所提供的内容。
    • 向您传达您使用应用程式及服务的状况,告知您有关应用程式及服务的事项以及应用程式或服务的任何变更,并回应您的询问,包括但不限于允许我们直接与您联络以跟进事件报告。
    • 监察您对应用程式及服务的使用情况,以便我们更了解您的喜好并管理我们之间的关系,订制我们可能向您发送或显示的内容及信息,提供个人化帮助及指示,并以其他方式在您使用应用程式及服务时为您打造个人化体验。
  • 网站及服务改进/硏究及营运:
    • 利用汇整信息及个人化信息,更了解使用者如何存取及使用应用程式及服务。
    • 管理调查及问卷,例如市场及使用者硏究或使用者满意度的调查。
    • 确认、更新及改进我们的记录,以保持信息库的准确性。
    • 促进业务营运,执行公司政策及程序。
  • 法律目的:
    • 遵守法律义务,作为我们一般业务营运的部分,以及其他业务管理目的。
    • 针对非法活动、涉嫌欺诈、对任何人员的安全构成潜在威胁或违反本隐私政策或您与我们订立的其他条款或协议的情况,在我们认为必要时进行调查、阻止或采取相应行动。
  • 促销:根据适用法律并在您同意的情况下,向您发送有关以下内容的促销通讯:(1)有关我们和我们的活动、项目、服务及事件的新闻通讯及更新信息;及(2)我们的附属机构或我们认为您可能感兴趣的机构的产品及服务。您可以随时联络我们(见下文‟联络我们”)或使用直接促销通讯的退订功能取消订阅该等信息。